Rules of the Least Common Denominator
Tuesday, August 5th, 2008In the business world, rules are for the lowest common denominator. They are meant to establish a baseline of behavior. In dangerous jobs or generally low-performance or low-paid areas, these rules may be required. Not to denigrate customer support or call-centers, but I imagine this high-turnover position probably requires a hefty set of rules. Doctors and nuclear power plant operators, who have our lives in their hands, must follow an extensive set of well-researched and proven operating procedures.
Unfortunately, in most highly skilled positions (like software engineers), the only people who usually need said rules are the lowest performers anyway – those who should probably be fired. The high performers don’t need to be reminded of the lowest common denominator expectations. Insultingly low-bar rules would likely just stifle creativity and lower morale. So if you just fired the poor performers, why do you need the rules at all?